Medical Release of Information
Releasing health information to other healthcare providers and authorized users is a core, yet necessary function when managing health information. To the untrained eye, disclosing personal health information (PHI) may appear to be a simple task. However, closer analysis of the process reveals that many laws, regulations, policies and procedures must be addressed to ensure that release of information (ROI) is timely, accurate, complete and confidential.
Release of Information (ROI) Processing
As an extension of the your staff, Gilmore Services processes all ROI requests made for paper-based records stored with Gilmore Services, as well as records stored electronically.
How it works:
- Authorization and request is received by email, fax or Rs Web.
- Gilmore Services staff vets the documents; scrutinizing both the authorization and release forms.
- All ROI requests are processed according to the client’s policies.
- The request is entered into Gilmore Services electronic status log that tracks all correspondence from the time of receipt to release of information.
- Relevant release information is retrieved from existing paper or electronic records.
- The file is scanned by character recognition technology (OCR) that enables the requestor to use "keyword" searches, and retrieved information is consolidated and converted into one digital file ( PDF or TIF).
- File is encrypted and uploaded to Gilmore Services secure host server and made available to the requestor via Gilmore Services secure website. To accommodate requestors who cannot receive files electronically, paper copies or faxes are sent.
- Requestor is notified via email when the file is available for download.
Testimonials
- "As a lawyer wrestling with closed files since 1981, I have to tell you that our using Gilmore for file storage and destruction is one of the best decisions we ever made. You guys are prompt, reliable and easy to work with. Feel free to use us as a reference anyt...
- As a Hospital, Bay Medical places the utmost importance on the secure disposal of confidential information. Gilmore Services provides peace of mind in the secure disposal of these documents. They provide bi-weekly shredding services to the whole Hospital system. T...
- "Southeast Alabama Medical Center has been using Gilmore Services for our shredding disposal since 2009. We have been extremely pleased with the service and the professionalism that Gilmore has given us. From the service guys, to the management, and to the accoun...
- "Thank you so much for this follow up! Gilmore has great service! Your folks always have a positive attitude and are extremely helpful. We are VERY pleased with the service!" De Flounlacker Flounlacker Law Firm Pensacola, FL ...
- “I cannot tell you how pleased I am with Gilmore for shredding and moving. Everyone is so accommodating and it seems like everyone wakes up in a good mood every day. I wouldn’t change a single thing." Deb Heffernan AT&T Pensacola, Panama City, Tallahasse...
- "Gilmore Services at our Niceville Campus is going very well. Leroy is an excellent driver, professional and polite as he goes to each building when collecting the shred boxes. And, we look forward to continued service from Gilmore. Thanks, again, for Gilmore’...
- Dear Gilmore Services, "I appreciate your Shredding Service. I know that our pickup is going to be handled in the upmost caution and care to make sure that Identity of my clients will be upheld. I know when the contents from my pickup bag leaves my office it ...
- “ We have been more than pleased with your imaging services and cooperation with our budget. Brandy our contact has been friendly and professional. We would recommend Gilmore Services for anyone who has imaging needs”. Dee Enroth Pain Consultants of West Flo...
- "Each time I have contacted your company for assistance, you have been eager to accommodate our needs. I've always felt like you "roll out the red carpet" for us, but I'm sure you treat all of your clients the same way you treat us. In fact, there have been a coupl...
- "I'm completely satisfied with your service provided. You always show up on time, shred all material located in blue barrels and your office staff is very courteous to work with. Customers in our building are very satisfied and love the service provided."...
- "Switching to Gilmore has decreased our warehousing costs and consolidated our files into one location. We can also serve our clients more efficiently by retrieving files in a timely manner and by not using our highly trained personnel to retrieve those files from ...
- "Your company's service is friendly, fast, dependable, professional, efficient, and accommodating."...
