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print pageGilmore Services Lives on the Edge - of Technology
June 11, 2007
Pensacola, FL – Today, Gilmore Services announced that customers of their records management division can now access and manage their entire inventory of stored hard copy documents online, a first for the region.
With access through the company website at www.gilmoreservices.com, this latest addition to Gilmore Services’ many business services enables document storage customers to manage such activities as ordering records for delivery to instructing Gilmore staff to shred records that have reached the end of their required retention schedule. Two of the key features of the new system, which has been in development for more than a year, are the ability for clients to customize their own data entry screens and generate a wide variety of utilization and management reports. Due to real-time updates, customers can even monitor the status of their orders.
Ronnie Gilmore, President of the 52 year old Pensacola based firm notes: “We are in the customer service business. That really is what we have to offer. By putting our web access system in place, we’re making it easier for our customers to do business with us. Most importantly, it assures customers more accurate, timely, and detailed information regarding their records all while saving them time. Essentially, all of their document management functions can now be administered online.”
One of the first customers to use the new system and who was instrumental during beta testing, Mark Pate, of Highpoint Hotel Corporation explains: “The system turned out to be everything Gilmore promised; fast, easy to use, and accurate. Managing our entire inventory is virtually effortless. Click, it’s finished; we could not be more pleased with how it turned out and we were happy to be involved in helping them bring the system online.”
Mr. Gilmore goes on to say,” Business today means a lot more than just being able to provide good products or services. Customers have choices between lots of good products. To keep customers satisfied, products and services have to be something they really need, preferably something with multiple benefits. Through our ongoing customer surveys we’ve taken the time to learn what those needs are and that’s exactly what we have come up with. This latest addition really does make our records center an extension of our clients’ businesses and we were happy to do it.”
Tom Biggs, Director of Information Technology for Gilmore added, “This fully integrated approach to client services truly puts Gilmore Services at the forefront of document management technology right along with the top records centers in the nation.” Biggs continues;” We’ve used inventory scanning devices and have tracked our customers’ documents with GPS for years and this is just the next step in keeping pace with technology. We’re not done yet. We have a few other ideas we are working on to make our customers lives a bit easier so stay tuned.”
About Gilmore Services - From starting out in the moving business more than 50 years ago, Gilmore Services has expanded its service offering to include: storage and management of clients’ records, shredding of confidential materials, high speed data imaging, off-site electronic data storage, and its newest addition; promoting the latest wave in information management technology with information relationship software. For more information on any of the above services, contact Bob Campbell, Director of Sales at 888.439.7458.